Policies

Support for Free Licenses

Customers using the free 10-user version of Cloudessa will receive email support within 3 business day response time.

Basic Support

Basic Annual Support is included in your paid subscription to the Cloudessa AAA and Captive Portal Cloud Service or your purchase of a Cloudessa RADIUS Virtual Appliance license. Basic Support provides email support within 1 business day response time.

Premium Support

Premium Support is also available for customers who need 7/24/365 coverage. For details and pricing, please complete our contact form.