Privacy Policy

Last Updated: December 28, 2012

Your privacy is important to us. In the course of using our web site, you may provide us with personally identifiable information. This refers to information about you that can be used to contact or identify you, information that you input on our site and information on your use of and activities at our web site that may be connected with you (“Personal Information”). This privacy policy applies to all of the Services at www.cloudessa.com (together with other websites owned and operated by the Company, the “CloudessaSM Website”, or “Website”) offered by Cloudessa, Inc. and tells you how we collect, use, disclose and protect your Personal Information.

1. Changes to our Privacy Policy

If we change our privacy policy, we will post those changes on this page and update the “Last Updated” date above.

2. Information We Collect

We collect Personal Information from you when you provide it to us when registering online, in forms and documents. For example, we may collect your name, phone number, credit card or other billing information, email address, business postal addresses and information regarding transactions you conduct using our Services.

3. Use of Cookies, Tags, and Beacons

Cookies, tags, and web beacons are small files that enable us to capture and remember certain information. We may use cookies, tags, and web beacons to enable certain features of our web site and to compile aggregate data about user traffic and behavior so that we can offer better experiences and tools in the future.

4. How We Use the Information We Collect

We use your Personal Information and automatically collected information (including information from cookies, tags, and web beacons) for the following purposes: (i) to deliver the Services you request, (ii) to improve our Website and Services, (iii) to monitor and analyze use of our Website and our Services, (iii) to administer our Website, (iv) to verify that visitors to our web site meet the criteria required to process their requests. We reserve the right to compile and share aggregated information about our users, transactions completed using our Service, sales, and traffic, though we will not share this information in a manner that permits the identification of a specific user.

5. Protection of Your Personal Information

We take reasonable steps to maintain the safety of your Personal Information. For example, sensitive Personal Information is transmitted via Secure Socket Layer (SSL) technology and access to your account information requires a username and password.

All supplied sensitive Personal Information, including credit card information, is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway service provider’s database to be accessed only by those authorized with special access rights to such systems and who are required to keep the information confidential. After a transaction, your credit card information will not be stored on our servers. A payment gateway service is a third-party e-commerce application service provider that authorizes payments such as credit or debit card payments for e-businesses and/or brick-and-mortar businesses.

Though no service is impenetrable, our service is built on top of Amazon Web Services (AWS). Amazon provides numerous security reports, certifications, and Independent attestations, including maintaining SAS70 Type II compliance for the AWS infrastructure, and has years of experience managing and securing large-scale data centers. More details about AWS security are available at “http://aws.amazon.com/security/”.

6. Disclosure to Third Parties

We do not sell, transfer, or otherwise share your Personal Information to third parties. This does not include trusted third parties we partner with to assist us in operating our Website, conducting and improving our Services, or facilitating the delivery of our Services or partnered services in your Country in which case we may provide access to your Personal Information only for purposes of performing one of these tasks. Additionally, we may sell, transfer or otherwise share some or all of our assets, including your Personal Information, in connection with a corporate transaction such as a merger, acquisition, reorganization or sale of assets. In any such event, you will receive notice if your data is transferred and becomes subject to a substantially different privacy policy. We may also release your Personal Information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights.

7. Reviewing or Changing Personal Information

You can request changes to your Personal Information by logging into your account at www.cloudessa.com or by contacting us at support@cloudessa.com.

8. Choice/Opt-Out

We will typically send you messages that relate to transactions you conduct on our Website or that have important alerts and notices about your account or our Services. You cannot opt out of these communications. Additionally, we may send you other communications such as (i) notices about your use of our Services, including notices regarding violations of our terms of service, (ii) updates to our Website and Services and (iii) promotional information regarding our Services. You can opt out of receiving promotional emails by following the opt-out instructions provided in those emails or by contacting us at legal@cloudessa.com with your specific request.

9. Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our Website at www.cloudessa.com/terms-of-service/.

Contacting Us

Any questions concerning our privacy policy should be directed to info@cloudessa.com